![]() The representative also stated that they would charge my card through to December. I then reiterated that any charges past July 26 are not authorized by me (mistakenly stated July after reviewing bank records actual date is August 26). The representative confirmed that the **** charged was my ****. I called and explained that August 26 was the last payment I authorized. They charged my card on October 9 after this cancellation. She has spoken to multiple representatives to force cancellation. She cancelled her services in September, they disputed her cancellation, she then cancelled again in October. I provided a card for my wife to use and provided payments for May 3, June 26, July 26, and August 26. OPUS VO has provided office services for myself and my wife's business. ![]() It was only one payment to fulfill his contract which was not made. As stated on previous answer, client is no longer active with Opus due to non-payment. We are sorry that he does not feel he should pay for previous service. Opus stands that we made proper communication and awareness to customer to service his active account. At all times client's account was active to receive phone calls and to receive mail. Customer uploaded forms on March 2, 2023, and we sent the IDs to the location to afford the customer to activate mail services for scanning or forwarding if desired.Ĩ. Customer was notified again by support to please upload formsħ. Opus prepays our services for each client to continue to give them a very affordable virtual office for their business.Ħ. Customer was sent Welcome Email with full address disclosure on Monday, October 24, 2023, which read as follows: - Please follow these instructions to log into the customer portal for additional information needed to activate your mailing address.ĥ. ![]() Phones were activated on Monday, October 24, 2023.ģ. Customer signed up on Saturday, October 22, 2023, at 7:22 pm.Ģ. So I am continuing receiving threatening email and phone calls (Everyday)ġ. After that I don't owe you anything, I called and explained reasons for cancelation but they do not want to hear you, they just want your money and everything is automated for them. However they fully charged me for 2 months before my account was finally setup Being said that I am not claiming the first 2 months they collected the money from my credit card, I just want to get rid of OPUS Virtual office and DO the cancellation by themselves being effective the last month that they collected the money from my credit card. My account was not full setup yet and I did not have mailing address service. I won't do it as I do not agree on paying that month extra for a service I won't use.At the beginning I was charged for a service that I didn't have. This company doesn't care about customers and continues with threatening emails (not sure if is automated as I receive them more frequently now) They are forcing me to cancel my account through their website where I have to check a button that I agree on paying one month extra. And if I do not resolve this matter immediately that my account would turned over to a collection agency. The emails went on to state no one had spoken to me which I knew was not true. On June 29, 2023, I received four emails from Opus demanding payment. I told her that I understood that would work to resolve this matter. She informed me that it would be a ***** fee. I asked her what would be late fee be to get the service reconnected if it was permanently disconnected. She went on and explained that if I did not pay the invoice by Jthat services would be permanently disconnected. The nice lady that I spoke with told me that I had a grace ******* If the invoice was not paid by Jthat my service would be temporarily suspended. So, I contacted Opus on Jand informed them that I was going to be late making my payment. However, I was no longer going to be able to pay invoice early. And was told that I received the notification in error that my lease was not due until June 13, 2023. However, I knew my lease was ready for payment yet. My first problem with Opus was April 2023, I received notification that my debit card was declined. I have had a virtual office through Opus Virtual Office for two years.
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